Tory Burch Reviews

Placed an online order to Canada, which they said they ship to. A month later, and countless useless interactions with customer service later, someone finally informs me the package isn't going to be delivered because I forgot to put the country, only the province and city and that it was basically my fault. That's impossible when country is a required field when checking out and I can clearly see the country on my order confirmation. Instead of printing a proper shipping label, they assured me the package was on the way, provided two different tracking numbers, and on top of all this I never received an email confirmation or an email tracking. I had to contact customer service a total of five times and was horrible disappointed each time. Avoid shopping online from TB.

This was my first time ordering directly through TB's website…. BIG MISTAKE! I typically order TB items through Nordstrom, Saks, and etc, but figured since the TB warehouse is in my state, I should receive the items in 2 days. Boy was I wrong! My order was split into two separate shipments and once the packages finally arrived a week later, one of my items was missing. Customer service could care less and said I had to wait 3 more days to see if the other item will be delivered. Only two tracking numbers were generated by TB, so it's evident that the item was left out of my shipment. Waste of time!
My mother also recently tried to order from TB.com and had to cancel her order due to the warehouse's slow processing times.
TB needs to improve their order handling and customer service ASAP!

I ordered a bag 3 weeks ago for my wife's wedding anniversary present and still not received it. I keep on getting an automated response. I missed giving my wife a present as we were still in lockdown. Nice website but crap service.

WHY CANT I FIND ANY FLIP FLOPS WITH SILVER HARDWARE! TORY BURCH PLEASE LISTEN TO UR CUSTOMERS. You must not care abt ur customers! WE WANT SILVER HARDWARE NOT GOLD!

He’s not the first time I buy something online and he’s the worst service they has every single item they order it takes two months to arrive to my home or 70 days around

Worst Brand Ever!

Hello my name is Ms. Dianna Jefferson, on 5/31/2021 I went into the Tory Burch store In St. Louis MO. I asked for a manger. The Manager came out and said " I'm the manager what do you need?" I told the manager that this was my second time ordering facial mask, but this last order of mask's were defected. I explained that the metal in the mask's were sticking through the material causing a facial laceration. I felt her approach was unprofessional and insensitive. She asked me what do you want me to do about it. There were no apology. She precede to tell me that they were donated and that there wasn't nothing she could do. Then she said she could replace it. She went in the back and got a trash can and said throw it in here. She said they normally don't take masks back. She asked me how do I clean them, I said by hand she said well that's not a good sanitary way to clean them. She said I should put them in the machine. Once again My Name is Ms. Dianna Jefferson and my daughters name is Tigre' Wiley(Smith). We spend a lot of money with Tory Burch LLC and this is the service I received. I left the store feeling HUMILIATED. I really would like to know if this is acceptable behavior at Tory Burch LLC?

Thank you,
*******@yahoo.com

I ordered a Tory Burch McGraw tote which I loved. Less than a year later, they handles are falling apart and the stitching is coming undone. I contacted customer service and they said there was nothing they could do. I responded that my non-designer, cheaper handbags were better quality than this bag and how disappointed I was. Then they offered me a $50 credit if I send my bag back to them. Really?! I think I'll keep my bag for that. After I responded back that I would keep my bag for the measly $50, they said they would send me a credit and I could keep the bag. Never will buy Tory Burch bag again. My Coach bags held up much better.

Worst delivery..I have bought a lot of things and it has been now 25 days and they didn't come...I keep on emailing them and they keep on saying their standard reply of sorry for the inconvenience and that it will be shipped very soon to me and nothing happens..worst experience ever

I signed up for their emails to receive a measly 10% off my purchase. I wanted to order a tote bag and match sandals online but kept getting a message saying the rewards code could not be applied. I called customer service and the customer service rep directed me over the phone to scroll way down to the bottom of the email with the awards code and click on a exclusion link and said "do you see where it says the miller sandals and Ella totes are excluded from the 10% discount?" She had such a condescending tone I could have strangled her. So they lost a $425 sale because of they exclude items from their stupid 10% email sign-up program AND to top it off don't have the professionalism to explain the exclusion policy without talking to you as if you're a child. And the kicker is I probably would have made the purchase without the 10% until my interaction with the customer service rep. But I am moving on... adios Tory... I will spend my money elsewhere.

I ordered a bag on February 21, 2021 with a note that it will be delivered between 2-7 days. It’s now March 31 (more than a month) and I’m still following up their Customer Service team on the current status and ETA of this order. Every week, I need to reach out to them because they never give me update on progress or status. Every week they would respond with the standard response saying we deeply apologize for the inconvenience caused and we understand your frustration. Really??? How about you just give me a clear status and ETA rather than this meaningless response? One thing I regret is that I did not read the reviews here in trustpilot before I ordered in their website. This is the worst customer service and delivery team ever! I will never order again and I encourage you to not order as well.

I ordered 2 handbags online from Tory Burch France on January 6, 2021 and never received them. When I reached out to the company to request a refund, they told me to wait until March 5, 2021, and that they would have an update & refund for me by that date at the latest. They never reached out -- so when I reached out to them, they simply stated that they don't have any updates and told me to keep waiting. This is absurd & pure theft, and resulted in a loss of 544.95 euros.